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Large print jobs clogging up the printer

As you have noticed, we have a perennial problem of large PDFs or Powerpoints (or anything, really) clogging up the printers ... that ubiquitous flashing green light... "processing"!

Here are some tips for dealing with that.

1. Clear the large job and have the patron re-send it to a different printer, or a staff printer (for the latter, let them use your computer), 10 pages at a time, or in other small increments that will make it easier for the printer to process the job. If the patron resends to another printer, you can release it through GoPrint.

2. Clearing the job can be problematic. Here are some tips:
• Press the "cancel" or "clear" or red x button on the printer. One time should be sufficient. Be patient and wait for the printer to process the request.
• Turn the printer off, let it sit for 30 seconds, then turn it back on.
• If it takes, all the print jobs in back of the big one will come out afterward (they will not be affected).

3. Sometimes the steps above don't work. Then it's time for the big guns.

• Any librarian can log onto one of the Windows staff computers using the glprint log-on and control the print queue (view, delete, etc. jobs). Usually big jobs 20 MB or larger will clog up the printer. While viewing the print queue, you probably want to look for any jobs of that size and automatically delete them to prevent a future clogging. Try to find the patron by noting the username and give them tips on resending the job so it's smaller or let them use your computer to print.

4. If possible, find out from the patron what is the origin of a large document that clogs up the printer. Is it from Blackboard? From their professor? If so, try to get the professor's name so we can follow up with him/her. Most of these problems can be avoided if users optimize their PDFs after they create them. Here are a couple guides I found online that may be useful:

Click here to download a PDF of a very thorough guide on how to optimize PDFs created by Ken Yoshioka in CIT.

Error message on printer or a corrupted job backing up the printer

Another perennial problem is when a corrupted print job stops up the printer. The notification is the "error" message on the screen of the printer.

A situation such as this can be corrected two ways:

1. See #3 above, have a staff person log-into a Windows machine using the glprint login and delete the corrupted job.

2. If that is not possible, then follow these steps:
• Turn the printer off and let it sit for a few seconds
• Turn the printer on and immediately start pressing the cancel or red x button as much and as frequently as possible
• If it catches the corrupted print job at the right time, it will delete it before it starts trying to print it
• If the error message displays again on the screen, you've missed the window of opportunity. Turn off the printer and start again.
• Note: You have to keep pressing the cancel button over and over, you cannot just hold it down the whole time.

How do these tips work for you? Have any other tips you'd like to add? Leave a comment!

Image from printeresting.org


( 6 comments — Leave a comment )
Sep. 1st, 2010 02:08 am (UTC)
sounds good, I'll remember this
Sep. 2nd, 2010 10:21 pm (UTC)
wonderful things to know :)

Sep. 3rd, 2010 05:38 am (UTC)
good good, i'll keep these things in mind!
really now, why is printer technology so far behind!?
-Katie Patterson
Sep. 7th, 2010 07:11 pm (UTC)
Sounds good!
Oct. 1st, 2010 07:55 pm (UTC)
wow...good to know these things..
Oct. 5th, 2010 11:10 pm (UTC)
Great things to know!

( 6 comments — Leave a comment )


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