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Hi everyone!

Over the past week, I did software updates on the Mac Minis in our lab. Today I verified that one of the updates messed up our settings to print to the "Pharos B&W" queue, so that all print jobs sent to that queue still print in color (if there is color data in the file).

Currently this problem is only affecting the Mac Minis, not the Windows machines nor the iMacs.

You may have more patrons asking why they are being charged for color print jobs when they have selected the B&W queue. Here are instructions on how to set the job to black and white manually:

From the print dialog box, click on the menu Copies and Pages then select Printer Features. From Printer Features, change the color mode to black and white.

This is a stop gap measure and I hope to work with ITS to fix this asap! Thanks!

bandwhite3
In other programs, the Copies and Pages menu will be the name of the program, i.e. Firefox.

blackandwhite4

Comments

( 1 comment — Leave a comment )
(Anonymous)
Nov. 21st, 2014 09:14 pm (UTC)
got it

Hannah Bunting
( 1 comment — Leave a comment )

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