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Pharos... good old Pharos

Hey everyone!

Pharos

Well today Pharos had its biggest meltdown to date. Apparently, a cracked-out PDF possessed the printers... the technicians tried to delete the job from the queue behind the scenes, which led to a physical malfunction with the printer, and now they are both out of order.

:)

We are directing patrons to use the machines off the art gallery and our on-campus Pharos engineer has opened a ticket with the Pharos company.

Anyway, I know Pharos will be a frequent topic of the blog, so I want to remind you of a few resources:

The Pharos Wiki
(instructions and FAQs on using Pharos)

The Incident Log
(explains past and current incidents and how they were fixed)

Lastly, I discovered yet another email to include on help messages: pharos@usfca.edu. Basically, I recommend sending an email to all these addresses when a problem pops up: purchasing@usfca.edu, copycenter@usfca.edu, and pharos@usfca.edu. Don't waste time trying to figure out who to contact if you need to report a problem. Just send a message to all these, and CC me on it so I know what's going on.

For problems specifically related to the physical printers, continue to call the Copy Center to ask for paper, toner, etc.

I plan to update our help handouts with this information very soon!

And thanks to you all for being so helpful in the wake of this big transition. Keep up the good work!

Comments

( 2 comments — Leave a comment )
(Anonymous)
Nov. 1st, 2013 01:20 am (UTC)
That sounds intense. What was up with the PDF that caused it to total screw up the printers? Is there anyway to tell people to catch it beforehand in the future?

Andrew G
usfreference
Nov. 4th, 2013 10:01 pm (UTC)
good question! i do not have any details about the bad PDF

however, this type of incident has happened to every printer i've ever had to troubleshoot

i think a lot of it has to do with how the document is created at the point of origin. not all professors who upload pdfs to blackboard/canvas create them with the best optimization.
( 2 comments — Leave a comment )

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