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Hello everyone,

This post is about troubleshooting printing from the Windows PCs in Reference. This is a new solution.

When a patron tries to print and the job doesn't show up in GoPrint, check the status of the printer:

- From the Windows start button, go to Devices and Printers (beneath Control Panel)
- Double click on the problem printer (usually gl_ref_2)
- Check the status of the printer. Does it say "Ready"? Or does it say "Error"?



It will usually say "Error" and that means that some document stopped up the print queue and Kelci will have to log in as an administrator and delete the jobs -- notify her if this is the case. Your work around is to send the print job to a printer that says "Ready," which is usually gl_ref_3.

If it says "Ready" and the job is still not showing up in GoPrint, it's probably a more complicated issue. Again, try gl_ref_3, or tell the patron to use a different computer, then report the problem to Kelci.

Our past solution to this problem has been to manually install the printer by going to Run then \\goprint. Do not do this anymore. The printers have been reconfigured to fix that old problem, so when you encounter an error now, it is a different problem with a different solution.

Comments

( 4 comments — Leave a comment )
(Anonymous)
Jan. 7th, 2012 12:36 am (UTC)
good to know

-Steph
(Anonymous)
Jan. 9th, 2012 05:36 pm (UTC)
sounds good!

-Vicki
(Anonymous)
Jan. 11th, 2012 04:29 pm (UTC)
Will do, I predict I will have to more than once
Valeria
(Anonymous)
Jan. 13th, 2012 12:29 am (UTC)
Ooo good to know! Those printers can be tricksters.
~Maddie
( 4 comments — Leave a comment )

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