?

Log in

No account? Create an account

Previous Entry | Next Entry

Hello student assistants,

All us staff and librarians here in the Reference Department are exploring new solutions to our scheduling needs and increased workload in Locke's absence. We are looking into scheduling shifts at the desk where the librarian is "on call" and you, a student worker, are the primary responder out there. What do you think about this?



Please observe your surroundings at the desk over the next week and answer the following questions for me:

1. What times of the day and which days are less busy when you are working?
2. Do you have a clear sense of the times people are in class and therefore the desk is less busy? Please track the ebbs and flows of busyness at the Reference Desk.
3. When thinking about the regular shifts you work, are there times when you feel like you could handle all the questions?
4. Are there times that are so busy you feel overwhelmed at the desk?
5. During the busy times, do you think working with another student worker (but not a librarian) would help manage the busyness?
6. If extra shifts were offered to you as a student worker, would you be willing to work? If so, how many extra hours a week?



Please leave your comment answering these questions thoroughly by Monday Nov. 1, 2010. This is a work assignment so please take my questions seriously.



Last but not least, please make a heightened effort to accurately keep track of the questions we get at the Reference Desk while you are working. Remember to mark a tally on our statistics sheet for every question we get! Thanks.

Tags:

Comments

( 21 comments — Leave a comment )
(Anonymous)
Oct. 22nd, 2010 07:28 pm (UTC)
Cool! I'm gonna answer those questions now, then compare them with my answers a week from now, after paying more attention to it!
kelse_kelci
Oct. 22nd, 2010 07:34 pm (UTC)
Stephanie? Is that you?
(Anonymous)
Oct. 22nd, 2010 07:55 pm (UTC)
haha correct!!!! ooooops...
(Anonymous)
Oct. 22nd, 2010 07:54 pm (UTC)
i always forget my name...
-steph
(Anonymous)
Oct. 25th, 2010 02:09 am (UTC)
Responded via email
-Katie Patterson
kelse_kelci
Oct. 25th, 2010 04:35 pm (UTC)
Hi Katie, After you marinate on this a little longer, can you please re-evaluate your answers and post them here to the blog? Thanks.
(Anonymous)
Oct. 25th, 2010 03:18 pm (UTC)
Will do so via email Kelci!

-kathleen
kelse_kelci
Oct. 25th, 2010 04:36 pm (UTC)
Thanks Kathleen! Please post your answers here to the blog so we can have a concentrated discussion around it.
(Anonymous)
Oct. 25th, 2010 11:36 pm (UTC)
FIRST DAY OBSERVATIONS
1. What times of the day and which days are less busy when you are working?
Mondays and Wednesdays from 4pm-8pm are usually quite busy in the reference area. I get all kinds of questions during this time period (reference questions, technology questions, printing problems, etc). Saturdays from 2-8pm are usually pretty calm (6-8pm especially) but I still get reference questions.
2. Do you have a clear sense of the times people are in class and therefore the desk is less busy? Please track the ebbs and flows of busyness at the Reference Desk.
I have always found the reference area to be really busy from 11-onward (ebbing off around 6pm). I usually have a pretty hard time finding a computer during this time frame and the study areas are usually quite busy then too.
3. When thinking about the regular shifts you work, are there times when you feel like you could handle all the questions?
I can answer all of the non-research questions by myself. I could answer most research questions adequately by myself but not to the full extent our patrons expect (serious indepth researching).
4. Are there times that are so busy you feel overwhelmed at the desk?
For the most part no but when the printer is on the fritz and patrons get upset it can be overwhelming.
5. During the busy times, do you think working with another student worker (but not a librarian) would help manage the busyness?
Yes.
6. If extra shifts were offered to you as a student worker, would you be willing to work? If so, how many extra hours a week?
Yes. I could take on 1-6 hours.

kelse_kelci
Oct. 26th, 2010 09:06 pm (UTC)
this is kate m.'s response
(Anonymous)
Nov. 1st, 2010 11:15 pm (UTC)
OBSERVATIONS ONE WEEK LATER (kate mitchell)
1. What times of the day and which days are less busy when you are working?
My least busy shift is still Saturday 2pm-8pm.
2. Do you have a clear sense of the times people are in class and therefore the desk is less busy? Please track the ebbs and flows of busyness at the Reference Desk.
The reference desk the week before last (and today) has been pretty full from 12-5pm. I do not believe many people (besides myself) make it to the library before 11am. I stayed in the library last week every night last week until at least 11pm and it remained pretty full in the reference area. I believe most people were using computers for independent research and writing.
3. When thinking about the regular shifts you work, are there times when you feel like you could handle all the questions?
There was an incident last week when one, then two, then three, then four (!!!) people came to the reference desk for assistance. Of course this is rare but I was the only one at the desk and had to start a line. Two patrons were needing assistance on nursing papers and I was totally unqualified to help (although I did find some materials for one of the patrons). If we are going to transition to a reference desk with 'on-call' librarians I would like extra training in using the nursing/medical databases.
4. Are there times that are so busy you feel overwhelmed at the desk?
Not usually but the incident above definitely was overwhelming because I couldn't adequately assist the nursing students or immediately get ahold of the librarian.
5. During the busy times, do you think working with another student worker (but not a librarian) would help manage the busyness?
Yes. We definitely still need a librarian on-call.
6. If extra shifts were offered to you as a student worker, would you be willing to work? If so, how many extra hours a week?
Yes. I could still take on 1-6 hours.
(Anonymous)
Nov. 7th, 2010 01:14 am (UTC)
My shift today (Sat. Nov 6th) was actually quite busy from 3-5. We had numerous research requests.
(Anonymous)
Oct. 26th, 2010 08:44 pm (UTC)
1. What times of the day and which days are less busy when you are working? Most of the times when I am working are pretty busy since I work in the late mornings/early afternoons and that seems to be a busy time here in the library. The least busy time though is probably the last 2 hours of my Thursday shift, from 2-4 and also during the last hour of my Tuesday shift, from 2-3.
2. Do you have a clear sense of the times people are in class and therefore the desk is less busy? Please track the ebbs and flows of busyness at the Reference Desk. Yes, I feel like people come in during dead hour, around the times of 12-1, people aren't in class and the library gets really busy. Also, I work on Wednesdays from 10:30-12 and I think a lot of people get out of class at 10:20 (like me) and come straight to the library to print or what not and it can get pretty busy for a bit around 10:30 when I start work.
3. When thinking about the regular shifts you work, are there times when you feel like you could handle all the questions? Yes, when it is less busy during the later afternoons I feel like there are not an overwhelming number of questions and I could probably handle the questions.
4. Are there times that are so busy you feel overwhelmed at the desk? Yes, from 12-1 on Tuesdays and Thursdays it gets pretty busy and sometimes overwhelming, especially during the first half hour of those shifts.
5. During the busy times, do you think working with another student worker (but not a librarian) would help manage the busyness? Yes, I feel like that could help. But, it would not help in situations in which both student workers could not answer the question being asked. For some questions it seems like only a librarian with expertise in researching could help patrons and in that case two student workers would not be that helpful. Two student workers might be able to work together and be creative in trying to help a patron with a difficult question but this doesn't ensure that they would arrive at a correct or sufficient answer for the patron.
6. If extra shifts were offered to you as a student worker, would you be willing to work? If so, how many extra hours a week? I might be willing to taking a couple more hours. My schedule is really tight though so it would be tough to fit anymore hours into my already established school and volunteer schedules.
(Anonymous)
Oct. 26th, 2010 08:45 pm (UTC)
Above response was done by Eva!! Thanks :)
kelse_kelci
Oct. 26th, 2010 09:02 pm (UTC)
hey eva, thanks for your response. however, I want you to marinate on this and keep it in mind for your shifts this week. on thursday, toward the end of your shift, please leave another comment with any further insights since by then you will have time to think about this while you are at work.
(Anonymous)
Oct. 29th, 2010 03:19 pm (UTC)
Expect an email sunday, I am going to use that shift in my analysis.
-Jeremy
(Anonymous)
Oct. 29th, 2010 11:26 pm (UTC)
1. What times of the day and which days are less busy when you are working?
I noticed that on my 12-4 shift on Monday that it gets really busy b/w 1-3. However, on my 4-8 shift on Friday it hardly gets busy.

2. Do you have a clear sense of the times people are in class and therefore the desk is less busy? Please track the ebbs and flows of busyness at the Reference Desk.
On my Monday shift I don't necessarily know when people are in class, I feel like some peoples classes just ended and others are about to start.

3. When thinking about the regular shifts you work, are there times when you feel like you could handle all the questions?
On my typical Friday shift I feel like I could handle all questions.

4. Are there times that are so busy you feel overwhelmed at the desk?
I definitely could feel overwhelmed on Monday shifts

5. During the busy times, do you think working with another student worker (but not a librarian) would help manage the busyness?
I think working with another student worker could potentially help manage the busyness.

6. If extra shifts were offered to you as a student worker, would you be willing to work? If so, how many extra hours a week?
I don't think I would be able to have extra hours this semester.. sorry :/
(Anonymous)
Oct. 29th, 2010 11:28 pm (UTC)
-Lupita
(Anonymous)
Oct. 30th, 2010 06:50 pm (UTC)
1. Saturday mornings tend to be the slow in the beginning. Around 1:00pm it starts to get busy. Wednesday nights are always busy and Thursday nights are busy some days and slow on others.

2. On Tuesdays and Thursdays most people are in class from 9:55am-11:40pm and from 12:45pm-2:30pm. On Mondays and Wednesdays it varies all day but in the morning a lot of people are in class from 9:15am-11:35am.

3. Saturday mornings I feel like I could handle all the questions on my own. Wednesday nights as well i feel like I could handle all the questions.

4. Thursday nights can be overwhelming in my 4pm-8pm shift. After 6:00pm it usually dies down.

5. Yes I think having another student for this shift would help with the busyness.

6. If extra shifts were offered I would definitely do it. I could do an extra 4 hours.

-Mekdi
(Anonymous)
Oct. 30th, 2010 10:54 pm (UTC)
I don't get to work when the times are really busy but from past experience and from coming to the library to study, I would say that between 11-2 is the most busy times for the Reference desk. I think student workers could help with lowering stress amongst the librarian if they worked together. I think we would be able to answer most questions. I would volunteer myself for more time. perhaps an extra 2-4 hours

-Valeria
(Anonymous)
Nov. 2nd, 2010 12:02 am (UTC)
1. What times of the day and which days are less busy when you are working?
Sunday 6-12am: fairly slow, not a lot of research questions
Thursday 8-12am: a little busier but not overwhelming.
Saturday 10-2pm: slow shift, hardly anyone in the library, very few questions.

2. Do you have a clear sense of the times people are in class and therefore the desk is less busy? Please track the ebbs and flows of busyness at the Reference Desk.
Because I usually work closing shifts, with the occasional morning, there are definitely less people on campus and less people in the library. There are people in the reference department but the majority of patrons are busy working at their computers and mainly just need printing/technical help.

3. When thinking about the regular shifts you work, are there times when you feel like you could handle all the questions? & 4. Are there times that are so busy you feel overwhelmed at the desk?
There aren’t too many research questions during my shifts, though I do sometimes run into difficult reference questions that I have to pass onto the librarian. I feel as though I could handle the number of questions asked. The majority of my time at the ref. desk I am working alone anyways but from my experience working the Saturday morning shift, I think it would be fine having just one student worker with a librarian on-call.

5. During the busy times, do you think working with another student worker (but not a librarian) would help manage the busyness?
At the beginning of the Thursday and Sunday shifts I could foresee it getting a little hectic with one student worker considering the number of technical problems that occur. With only one student worker I feel as though the reference questions would take precedence over those with tech questions and they would be left waiting for a bit. Also having two students might be helpful for the more difficult research questions because we could work together to provide more thorough assistant.

6. If extra shifts were offered to you as a student worker, would you be willing to work? If so, how many extra hours a week?
Yes, I would be willing to work more hours. I would be able to work 5 more hours. I have a lot of available time on Mondays.

-Katie Patterson
( 21 comments — Leave a comment )

Profile

USF Logo
usfreference
Blog for Reference Student Assistants

Latest Month

November 2017
S M T W T F S
   1234
567891011
12131415161718
19202122232425
2627282930  

Tags

Page Summary

Powered by LiveJournal.com
Designed by Kenn Wislander