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New ILL Service, ILLiad!

Hey everyone,

Most of you are familiar with the old ILL interface, which is a simple form filled out through the main interlibrary loan website. Using the old system there was no way to check on your ILL requests or look up past requests because that information is not accessible through your library record like Link+ information is.

Well that's all changing!!!

ILLiad is the name of a product the library purchased that is a one-stop-shop for all your ILL needs and it will be announced shortly to the University community.

If you haven't taken a look at the library newsletter, GLOBAL UPDATE (shameless self promotion), please do. There is a very informative article about ILLiad featured in the new issue.

Check it out!


After you read that, take time to set up your ILLiad account and play around with it. Try submitting some ILL requests (make sure you put $0 for max price unless you are really serious about the request). Note the differences. Eventually patrons will ask you questions about ILLiad, so you should be prepared.

To set up your account, go to this webpage and click "First Time Users Click Here" at the bottom.



Questions: What's the biggest improvement in the ILL service that ILLiad provides? What are the differences? How would you describe ILLiad to a patron who doesn't know anything about it?








Sample screen shot of the new ILLiad interface

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Comments

( 12 comments — Leave a comment )
(Anonymous)
Sep. 24th, 2009 10:34 pm (UTC)
ILLiad seems like a really great resource for patrons who cannot find certain book or articles through link plus or other databases. I have helped patrons with finding articles and then not been able to find the full text and it's really frustrating..especially for the person who needs the article for their thesis or something.
An improvement to the system that it provides is that you are able to access your request history and track the progress of your request online. Some other differences are that you can get PDFs sent straight to your account of certain articles or chapters that you need rather than waiting for it to be mailed to USF which can take a while. Another difference is that you're able to request dissertations off of this resource, which I don't think you could do before.

I would explain this system to a patron by telling them it is a resource available for students and faculty, and staff that you can use to request books, articles, or dissertations if they cannot be found through link plus or the Gleeson library database.

This system seems very efficient since it tracks which articles or books are being requested the most and this could help librarians better decide which books/ journals to order in the future.
(Anonymous)
Sep. 24th, 2009 10:34 pm (UTC)
from,
Eva
usfreference
Sep. 24th, 2009 11:55 pm (UTC)
Eva, what an awesome response! i hope everyone else doesn't cheat by just reading your comment :) thanks for taking the time to adequately check out ILLiad
(Anonymous)
Sep. 25th, 2009 01:01 am (UTC)
I never really had a chance to use the old ILL system, but this new ILLaid sounds really great! I just signed up for a new account with it, and it looks very helpful! Hopefully I will be helping someone with it soon!

-steph
(Anonymous)
Sep. 25th, 2009 07:10 pm (UTC)
This sounds really awesome. Getting book chapters and things like that emailed to you? That's just cool. I never used the old ILLs but this sounds really efficient and necessary. Thanks Kelci!
-Lupita
usfreference
Sep. 25th, 2009 07:18 pm (UTC)
thanks for your response, lupita. just to clarify, even with the old ILL system patrons got pdfs of articles and book chapters emailed to them.

with ILLiad, the difference is those PDFs are uploaded to the user's account and stay there for about 30 days. the user receives an email stating their PDF has arrived then s/he has to log in to their account to download it.

the cool thing about this system is that other "trusted" universities that also use ILLiad can automatically supply a PDF straight to the patron's account without any USF library staff involvement, so in some cases it really expedites the process.
(Anonymous)
Sep. 25th, 2009 07:35 pm (UTC)
Oh ok.. did we go over the ILLs? I'm not sure if i remember it. Its basially the same thing as Link+ right?
usfreference
Sep. 25th, 2009 08:19 pm (UTC)
we talked briefly about ILL, i think i said i didn't want to go too in depth since something new was coming out :)

i would say it is similar to link+ in that it supplies our patrons with books that usf doesn't own. this is the difference:

• link+ is only for books
• ILL is for books not in link+ (yes, every once in a while someone wants a book so obscure, none of the 40+ link+ libraries own it)
• ILL is also for journal articles, book chapters, and dissertations
(Anonymous)
Sep. 26th, 2009 02:07 am (UTC)
ONE more thing, they can get emails for reminders which is awesome! I'm glad I know about this

-Valeria
(Anonymous)
Sep. 29th, 2009 01:08 am (UTC)
Same here! I never used the old ILL System but I will definetly be using the new one. I just signed up for an account =D

-Mekdi
(Anonymous)
Sep. 29th, 2009 06:56 am (UTC)
Are both the old ILL and the new one active or are they the same thing just in different formats? That seems to be the one thing that confuses me. If they are different would it make sense for a patron to try one (likely the new ILLiad first) and then the other one if the first doesn't work?

If both don't work would we call it an Odyssey. Haha, get it, OK, I'll stop.

Also, I think the link is wrong for our ILL page.

-Mike
(Anonymous)
Sep. 29th, 2009 05:24 pm (UTC)
This is GREAT!!!
the new ILLiad is so organized and I guess the best part is to keep track of the new requesting and as well as the old ones.

Katie.C
( 12 comments — Leave a comment )

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