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Updates for the Beginning of the Semester

Hello!

Here are some updates for the beginning of the semester

• We got new black and white printers! Hopefully they will solve a lot of the printing problems we were having last semester. Some words about the new printers:

• Currently the default on some of the computers calls for "label paper" instead of regular paper which the printers use. If someone is waiting for a print job and the red light is flashing, press "OK" 2 times to tell the printer to use the normal paper.
• Some of the computers (when in Windows) will say no printers are installed when someone tries to print. We are working on this but you have to tell the patron to use a different computer, preferably not a windows machine. For sure using Mac OS works.
• Fill up both trays all the way. You no longer have to let one run out


• Log-in problems: If a student cannot log-in, make sure they are trying to log-in to the domain "accounts." If they still cannot log-in, you can make a guest account for them (Library homepage --> Information --> Staff Only --> Guest Account General). You should also recommend they reset their password (USFConnect --> Change Your Password --> Students and alumni Reset your password) because that usually fixes the problem.

• We now have designated areas or "zones" for silent study, quiet study, and conversation study. Check out this webpage and this map for more details. How this affects you: if a person complains someone is being noisy, if they are in a conversational area, it is ok to talk, so you could suggest the complainer move to a silent or quiet area. If they are already in a silent or quiet area, go to the person who is making noise and suggest they move to a conversation area where it is OK to make noise. Just because we call it "conversation" does not mean it's a party area. Patrons must still use "library voices" and we do not allow music played through speakers. What do you guys think about this?


• Statistics tally: as you know, we tally the questions we answer on the statistic sheet next to the phone. For the next month or so, also tally a question you receive that is about government information. This includes any question you answer with information about our collection of government documents, government websites, statistics that come from a government source (like the census), etc.



• I know you are all good at your jobs, but please review the student manual, especially the yellow tab called "student duties." Refresh your memory on what you should do every shift. I will check in on this.




• Lastly, all returning student workers received raises because you guys rock. You can see your current wage on your e-timesheet. Please keep up the good work.

Comments

( 9 comments — Leave a comment )
(Anonymous)
Aug. 27th, 2009 10:06 pm (UTC)
thanks for the info. on the printers. I think the designated study areas with different noise levels is a good idea! it seems like people need really really quite areas to study in the library but also there needs to be a place for people doing group projects who need to be able to talk quietly. i will definitely let patrons know about these new study areas. Thanks!

-Eva
(Anonymous)
Aug. 27th, 2009 10:14 pm (UTC)
ps.. I cannot seem to find the student assistant name tag!

-eva
usfreference
Sep. 1st, 2009 04:36 pm (UTC)
there are two name tags in the drawer above the student folders now :)
(Anonymous)
Aug. 28th, 2009 04:19 am (UTC)
Sounds good. I think the zoning should help to let people know what voices to use where. Most places as far as I can tell don't seem to be a problem, e.g. the atrium. Woot woot for gov doc tallying too!

-Mike
(Anonymous)
Aug. 29th, 2009 09:13 pm (UTC)
vitally er
Good Job Kelci!

Andrew
(Anonymous)
Sep. 1st, 2009 04:05 am (UTC)
sweet seems like the sectioned areas are a good idea for the library and all those that use it. One question about keeping the STAT with gov docs. Is there a separate place we will be marking or under REFERENCE?

-Valeria
usfreference
Sep. 1st, 2009 04:37 pm (UTC)
great question - there is a column on the very right of the sheet to mark gov doc questions
(Anonymous)
Sep. 1st, 2009 03:40 pm (UTC)
thanks for the updates
-jeremy
(Anonymous)
Sep. 3rd, 2009 03:07 am (UTC)
yay kelci you rule!
-kathleen
( 9 comments — Leave a comment )

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