Interlibrary Loan Turn Around Times

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What's Interlibrary Loan (ILL)? It's a service we provide in where we attempt to obtain materials from other libraries that we do not own/have access to.

Historically, the line has been "It can take 10 days to 4 weeks" to receive an item. However, thanks to a new program, the waiting time has been drastically shortened. Please read the following message from Matt Collins, sent on behalf of the ILL department:

Good People,

I want to make sure we are setting the appropriate expectations when talking to patrons about how long it takes to get an item from ILL

A typical article is available in about 2 business days and can be as short as a few hours.
A typical book is available in 10 business days and can be as short as a few days.

yes a worst case scenario is still 2-4 weeks but that is very rare

I'd like to communicate the more positive typical expectation to our patrons.


interlibrary-loan


Have you used ILL? If so, how long did it take to receive your materials?

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Cleaning Apple Keyboards in the Lab

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You guys are so great at cleaning the Apple keyboards in the lab that they're breaking! :)

hqdefault
Don't try this at home...


Seriously though, I've discovered over the last couple weeks that 4 or 5 of the Apple keyboards are malfunctioning or not functioning at all, and I am pretty sure it is from our aggressive cleaning. To prevent our keyboards from future damage but to also keep them clean, please observe the following guidelines:

- Take care that liquid and moisture do not penetrate behind the keys into the aluminum casing.
- If the wipe you're using is particularly moist, wipe lightly and scrub or dry with a paper towel. Don't press it so hard that the moisture soaks behind the keys.
- Try using a cleaning method other than a disinfectant wipe, such as rubbing alcohol and a paper towel. Rubbing alcohol works well because it evaporates quickly so it won't cause the same water damage.

Industrial strength paper towels, rubbing alcohol, and the disinfectant wipes are all at your disposal. Check in the cabinet behind your work computer, or in the supply closet on the right side of the shelves.

Thank you for your help preserving our keyboards while keeping them clean!

Summer Shift Checklist

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Welcome to summer at the library!



Working during the summer at the library means you'll be required to answer less questions from patrons and work on more projects and other duties. This also means you'll be expected to motivate yourself and take more initiative. Feel like you have nothing to do? Take a look through the student assistant manual and you might get some ideas!

summer shift checklist image

First off, upon arriving to work, check the Quick Start Shift Guides in the manual. Remember you're the opener and closer, so there is a lot to keep you busy!

Full list of daily duties for summer shiftsCollapse )

Above all, here are some ideas for tasks to focus on:

• Shelf reading. Devote at least 30 minutes a day to it. Let's get those books in order, looking neat and sitting on clean shelves!

• Cleaning. Even though the computer labs are used less in the summer, it's no reason to not clean the keyboards and mice, and to a lesser degree, the screens of all the computers in the lab.

• Aesthetic checks. Take time to walk around the Reference Room and Government Documents and check for things that can be cleaned, straightened, picked up, and put in order. If you need guidance implementing an aesthetic check idea, please speak to Kelci! She would love to collaborate.

• Special projects. We'll have one or two on-going special projects this summer. Stay tuned for more information!

Party!

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Join us for the end of the year student and staff appreciation party at the library!

Friday, May 9, 2014
12 - 1:30 pm
Thacher Gallery

Year-End Staff & Student Appreciation Party INVITATION

We will have lunch, beverages, a raffle, and the presentation of honorary name plates in books selected by our graduating students!

Hope to see you there!

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Want to work this summer?

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summer 2014

We'll have some hours available for student assistants this summer. Even if you are graduating next month, you can still work over the summer.

If you want to work, send Kelci the following information by May 1:

• What dates you are available
• How many hours / week you want to work
• What time of day you prefer to work

Thanks!

Fall 2014 Schedule and Availability Form

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It's registration time, which means you're getting your Fall schedule, which means I want to know your Fall availability for work.

fall 2014 schedule

Print/download the availability form, fill it out, and return it to Kelci by May 2.

Click here for a PDF of the form
Click here for Word Doc of the form

Go to the File menu to download or print in its preserved format.

I know schedules change, but this will give me something to work with while you enjoy your summer! Thanks.

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Hi everyone!

We have begun using specific tags in Gimlet when we answer a question about periodicals, microfilm, and microfiche. Please remember to use the tags when you record a question. It makes it easier for the librarians to assess the types of questions we answer, which helps us understand the needs of our patrons better.

gimlet periodicals

If you can't find the tag you're looking for in the tag cloud, type it into the box and choose the appropriate one that auto-populates.

gimlet micro

Please read the message below from Debbie Malone, which will give you more information on how to use the tags. For example, she describes how assisting a patron by using Journal Finder would necessitate the use of the Periodicals tag.

Hi Everyone!

I would appreciate your assistance in using gimlet to track questions about periodicals, microfilm and microfiche.

Two new official tags have been created in addition to the microfilm and microfiche tags:
Periodicals
Periodicals_print


These can be used in addition to any notes you write and with other tags or Question type identifiers.

I want to keep this as simple as possible so ~

Periodicals tag: use for any kind of question about journals, magazines, newspapers -- a lot of these type of questions would fall under Journal Finder searches ~

• holdings check (do we have it and what format);
• how to access a periodical/where to find it;
• locating at other libraries (if we don't have it);
• ILL if we don't have it;

Periodicals_print tag: add this tag if the question specifically involves dealing with a title we have only in print, especially if you need to take the patron into our stacks to assist them with locating the issue they want.

if you can remember to add the title to the notes, that would be really great too!


Microfilm and microfiche tags: use these in conjunction with the Periodicals tag when it turns out that the title someone wants is only in microfilm or fiche formats or that you make a referral to Patrick or Ava to assist someone with using the microform scanning equipment.

Let me know if you have any questions!

Thank you for your assistance.

Debbie

ITS on the new iMac case


Hello!

ITS' technicians are working on the problem of the new iMacs not allowing logins. They are able to do this by accessing the machine remotely. If you notice a machine apparently being used yet no one is sitting there (it is logged in and the mouse cursor is moving, windows are opening, etc.), please do not meddle with it. Do not log the person out or restart the machine.

The technicians may also access the machine and "blank" the screen to avoid this confusion. So again, if a machine seems to be on but you cannot get the screen to display, it may be under the view of ITS, so don't meddle with it for an hour or so.

Thanks!

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Procedure for reporting computer problems

From West Side
If you discover a problem with a machine
in our lab (including not allowing logins),
please send me an email with

1 - the inventory number (red tag with a barcode on the front)
2 - a description of the problem
3 - where the computer is located in the lab

If the problem prevents folks from reasonably using the computer, go ahead and put an out of order sign on it.

One of the first steps to troubleshooting is rebooting (another first step is making sure the ends of the ethernet cable are plugged in correctly). Try that and see if it fixes the problem. If it does, then report it to me but do not put an out of order sign on it.

thank you

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New iMacs!

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Hi everyone!

The new iMacs are here!

There were a couple issues at first, but restarting the machines cleared up the problems. So if you encounter a problem, please reboot.

Here is an introduction...

They are running Apple's newest OS, Mavericks, and now come with iWorks (Pages, Keynote, and Numbers) (Apple's competitor to the MS Office staples of Word, Powerpoint, and Excel) as well as MS Office. The desktop looks like this:

imac desk top

In addition, I fixed a couple problems we've been having.

1 - Easy way to switch to single sided printing. I programmed a preset for both Single-sided and Double-sided, so it should be easier for patrons to figure out and it should be easier for you to explain.

print presets

2 - The print icon in MS Office applications now works!

print button

If you discover a problem with a machine, please send me an email with
1 - the inventory number (red tag with a barcode on the front)
2 - a description of the problem
3 - where the computer is located in the lab

Thanks!

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Profile

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Blog for Reference Student Assistants

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