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Tracking Computer Problems - Spreadsheet

We're back to the grind of tracking crashed or frozen computers. We had an iMac get stuck on the boot-up screen this morning, so let's start keeping a record of our intervention with computers in the Reference Room.

Click here to access the spreadsheet

By Charlesjsharp - Own work, from Sharp Photography, sharpphotography, CC BY-SA 4.0

Feel free to track issues with Mac Minis, PCs, or iMacs on the spreadsheet, but I suspect most of the issues will occur on the iMacs.


New Popular Reading Collection

You'll notice a new location in the catalog:

Please see the blog post about Gleeson's new Popular Reading Collection over at Gleeson Gleanings to get the full scoop and find out where these books are kept.

It's pretty cool!

Display TV By Reference

To all those who work opening shifts:

Thank you for your diligence in trying to get the display TV on the wall going each morning! I am sorry it's been a bit troublesome.

For now I think we can leave the display screen off, unless there is a display there in the nook. Looks like the next display is scheduled to go up Oct. 12 (an election day display).

At that point we should have the adapter for the computer screen in the room, which will make it easier to get the display TV going.

Woo hoo!

Oktoberfest 2015 - Impression 5.JPG
By Martin Falbisoner - Own work, CC BY-SA 4.0, https://commons.wikimedia.org/w/index.php?curid=43548473

Office 2016

Library patrons are requesting Office 2016 -- Excel, Powerpoint, Word 2016.

At this time, virtually none of the computers in our Reference Lab have it. Once the PCs get replaced (soon), they will have it -- will let you know when that happens.

However, the Windows10 PCs on the second floor computer lab have Office 2016.

Yesterday I encouraged ITS to keep their website up to date with software specs for computers labs on campus, so hopefully they will take heed. But as of now, it is not accurate or helpful.

I believe ITS plans to update all lab computers to Office 2016 by the end of the year. Office 2016 is available for Mac and PC. I believe students can also get a copy of it for free through the ITS E-Store. Direct patrons to the ITS Help Desk if they have questions about that.


We're trying to better secure the Reference staff area overnight, so I have a couple of updates to your opening and closing duties.

Closing Shift Duties

When you work a closing shift, please include turning off the computers in the Reference Consultation Room (directly behind the Ref Desk) and the display monitor (adjacent to the room) to your duties.

Also, before you leave, put up the sign at the Reference Desk area that says, "Reserve this area for the use of library staff." It is stored in the cupboard at the front of the Ref Desk.

Opening Shift Duties

When you work an opening shift, please include turning on the computers in the Reference Consultation Room (directly behind the Ref Desk) to your duties. If applicable, turn on the display monitor and start the presentation as well. Check with the staff person on duty if you don't know if it should be turned on or how to start the presentation.

And of course, remove the sign that says, "This area is for library staff use only." Put it one of the cupboards in the front of the Ref Desk.

I have also added this info to the Manual on LibGuides.

Windows 10 training

Save the date and please come if you can! This is a paid training opportunity, and will help you advance through the classification levels (more on this later). Even if you can only come for 20 or 30 minutes, it will be worthwhile.

Tuesday, October 4
12 noon - 1 pm (will probably end earlier)
Gleeson Library
Electronic Classroom

Various Updates

My Print Center


Bookmark this website and use it to upload and manage print jobs. It is very handy when you're helping a patron print. Instead of "sending" a print job from the computer, a student can upload it to this online portal, and can change the settings to color/b&w, double sided, number of copies, etc.

Consultation Room (The Room Behind the Ref Desk)

Today I got the computers set up in our new consultation room. The librarians will begin meeting with students in one-on-one research sessions in there. It is for staff use only.


Today we moved the scanners. One is now in between the Ref Desk and the West stairwell (near the old storage closet). The other is located by the Xerox MFPs on the 2nd floor.

iMacs Now Restart Automatically

Also today I had ITS set up a function on the iMacs (the computers that always freeze) so they restart whenever someone logs out. You will notice that after someone logs out, it goes to the login screen for 10 seconds, and then it restarts.

Safari Doesn't Work on the Mac Minis

Some of you may have noticed that Safari does not work on the Mac Minis. Unfortunately, I can't fix this (it's tied to the version of the OS on the Mac Minis). Advise patrons to use Firefox or Chrome, or switch to an iMac or PC.

Less Clutter at the Ref Desk

Lastly, in an effort to reduce the clutter at our downsized Reference Desk, I have made a new, consolidated "How to Print" handout and I have removed the handout holders, the scratch paper bin, and some other things. I plan to reduce our stapler family and retire the hand sanitizer pump. Please direct folks to the floor-standing hand sanitizer dispenser near the Circ desk.

I would encourage you to practice saying, "Sorry, we don't have that" when patrons ask for things we removed, like special staplers or tissues. I am trying to practice it myself, which is hard because I'm definitely a people pleaser!

Also, the handout holder that used to be in the electronic classroom is now near the Ref Desk. Although its many empty slots are tempting, we're still trying to keep it fairly minimalist. But it looks great there!

2nd Monitor at Your Work Station

There is now a second monitor connected to the computer at your work station. Please use this monitor and its keyboard/mouse to show patrons what you are doing on your computer, to teach them how to do something, to allow them to be "in the drivers seat" when searching or completing tasks. Remember, we want to teach 'em "how to fish" rather than give them a fish. To control the displays, press the Windows key + P.

Setting it on duplicate will show the same thing on both screens. When you're not helping someone, you want to return it to "extended."

Hi everyone, thanks for the great orientation on Sunday. I value your input and feedback, and am so happy to welcome you all as a group to kick off this semester. I have a variety of things to talk to you about in this blog post.

Mobile Print

I shared the negative discoveries we made with mobile print with Purchasing, and the fellow in charge of the printing program offered to come up to give us a training on it. Please stop by if you can make it -- you will be paid if you come.
We're hoping to set up the training the week of Sept. 12. I'll be in touch for that one.
He also explained that the "zero funds" message is a known issue and they have a ticket open with Pharos about this. Furthermore, the "my print center" that pops up and requires you to log-in is a one time thing.

USF involvement fair

Want to pick up some extra hours and help represent the library at the USF Involvement Fair? We're looking for volunteers to help set up, take down, and table at the fair anytime from 11 am - 1:30 pm on Thursday, Sept. 1. Email me (Kelci) if you want to take part.

Wanted: Book Reviews

Did you read something you loved or hated this summer? Or maybe something you went "meh" about? As in semesters past, I'm seeking book reviews to post on the library's blog, Gleeson Gleanings. I will give you an extra hour on your timesheet if you write a book review and send it to me by Sept. 13. They should be 50-100 words, tell us a little bit about the book's plot/content, and your opinion on if it was good/bad/indifferent. Here are past examples.

Schedule the Windows10 training

Please take this Doodle poll to help me schedule a Windows10 training for ya'll. I don't see it being possible to schedule a time that all of you can make, but we can at least try. Please leave a comment in this blog post telling me whether or not you already have experience with Windows10 (you own a Windows10 computer) or if you do not have experience with it. (I need everyone to comment.)
Doodle poll: http://doodle.com/poll/bb5ge3rad7fi4g2y

Labor Day Weekend

Labor Day is this weekend! The library's hours are effected, so take a look at the hours and don't show up if the library is closed! And of course, celebrate yourself for being laborers :)

Summer 2016 and Fall 2016

We're sliding down the rest of the semester on our way to summer! I know you are registering for classes this week if you haven't already. Once you get your schedule, please fill out the availability form for working Fall 2016.

I need your form by Monday, May 9, 2016.

You can download it here:

By Carlos Delgado, CC BY-SA 3.0, https://commons.wikimedia.org/w/index.php?curid=25881901
(Use the arrow download button on the top tool bar to download it in Word format, then email it back to me.)

As for summer, we may or may not be able to have student workers this summer -- I will know more when the budget is released in a couple weeks. Assuming we are able to have student workers, I will take availability based on the dates of the USF summer sessions. For each session, I will take 1 or 2 students only. This way I can ensure a certain amount of hours per week for those who do work.

Session IV (3 week session) 5/23-6/11
Session V (3 week session) 6/13-7/2
Session VI (3 week session) 7/5-7/23
Session VII (3 week session) 7/25-8/13
Last part of summer 8/15-8/22

If you are interested in working over the summer, please tell me:
1) What session(s) you are available
2) Your shift preferences (days of the week, time of day, etc.)

Please let me know that by Monday, May 9, 2016 as well. Thanks!


Poem in Yr Pocket Day

You guys are so awesome! Thanks to all who helped adorn these laminated poems.

Stake your claim! On Thursday April 21, which is Poem in Your Pocket Day, we'll be doing a poetry pop up at lunch time and giving these away. I hope you can swing by to get one of these keepsakes.

Gleeson is doing a bunch of other stuff for National Poetry Month, too. Check out the blog post on Gleeson Gleanings for details.
Hello everyone!

You probably saw my post from last week about ITS taking care of tracking issues and troubleshooting the iMacs in the lab. Unfortunately it's come to my attention that we can't trust their methods and should be keeping our own statistics in parallel. Please do not intervene if computers have issues, but I do need you to log the issue.

1. Bookmark this spreadsheet on your web browser:
2. Do your normal hourly duties (restarting the computers in the morning and at night; waking them up to check for functionality at the top of each hour)
3. Monitor for issues after you complete the tasks of your normal rounds.
4. Do not intervene for computers that have issues.
5. Log the issue then report to the ITS student worker.
6. If after hours, log the issue then put an out of order sign on the computer.
7. Log computers that have out of order signs if the sign was put up before you started your shift.

Sample scenario:

You arrive to work at 8 am, and so does the ITS student worker. You go around the room, restarting the computers. You notice one has an out of order sign on it. After you finish all your duties, around 8:15, you check on the computers again. Two of them are stuck on the boot-up screen. You log those two on our spreadsheet, as well as the one with the out of order sign, and report all three to the ITS student worker. At 9 am, you do your hourly rounds. You notice the same two computers are still stuck on the boot-up screen and the out of order sign is still on the other computer. Log all three again and report it to the ITS student worker again. Unless s/he provides a reasonable explanation as to why the computers have not been fixed, continue logging and reporting the issues hourly as you encounter them.

Another sample scenario:

You arrive to your afternoon shift at 2 pm. You go on your rounds, waking up the computers, and everything is functioning as it should be. About 45 minutes later, a student working in the lab reports that their computer has frozen. Advise the student to move computers, log the issue on our spreadsheet, and then report it to the ITS student worker. The next time you do your rounds, check that same computer for functionality. If it is still frozen, or is exhibiting any other issue, log it again, and report it again to the ITS student worker.

The name of the game is persistence here! I expect the ITS student workers to be responsive, but we also have to hold them accountable for answers.

Logging issues on our spreadsheet provides data to show to ITS in the event they claim the issues have been fixed but we continue to experience problems.

Møns Klint beech trees in gorge 2015-04-01-4864
Seeing the forest for the trees...

I couldn't do this without you all, so I thank you so much for the help and attention to the matter!


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