Log in

Hello student assistants!

It's time for you to let me know what your schedule is going to be next semester. I also want to know if you want to work during Winter Intersession.

Please access one of the formats of the schedule form below, fill it out, and return it to me -- either electronically or physically. If you do it electronically, I recommend downloading the form, filling it out in Word, then attaching it to an email.

Send it to me by Monday, Nov. 30, 2015.

Link to schedule form (.doc)
Link to schedule form (.pdf)

I am looking for student assistants who want to work in December after the semester finishes (Dec. 18, 21, 22, and 23) and/or in January during intersession (Jan 2 - 23). If you are interested, please email me the dates/days you are available, the times of day you are available (e.g. morning, afternoon, closing shift, etc.), and how many hours a week you're looking for. Please note, during these date ranges the library is open M-F 8 am - 6 pm and Sat. 10 am - 6 pm (closed on Sundays).

I am going to be hiring a couple people for Spring, so if you have friends or relatives looking for a library job, send 'em my way. Thanks!

Halloween at Gleeson

We're having a costume contest and a pumpkin decorating contest to celebrate Halloween. Please see below for details:

Pumpkin Decorating Contest

From Penny in Reference:

What? Show your creativity and fun-loving spirit by decorating the outside of a mini pumpkin. Use our materials or bring your own!

Where? Staff Room, Gleeson Library. All materials and pumpkins are on a book truck, go decorate whenever you have a break!

When? Start decorating now! Pumpkins must be finished by noon on Friday, October 30.

Voting will occur right after, from noon- 3 PM on Friday. Ballots and a ballot box will be provided in the Staff Room.

Who? You!

Why? To celebrate the season, have fun, and maybe win a prize!!!

Questions? Talk to Penny in Reference!

Costume Contest

From Amy in Reference:

Come to work in costume this Friday and enter the Halloween costume contest! This year we will post the costume photos online so everyone can vote for their favorites 👻

• Group photo will be at noon on Friday 10/30 by the library fountain

• If you can't make the group photo, email Amy (akgilgan@usfca.edu) a photo of yourself in costume by noon on Friday 10/30

• Online voting form will be live from 1-3pm on Friday

• Creative and spooky costumes encouraged, but please avoid costumes that perpetuate race & class stereotypes.

Also visit my animatronic Halloween Village in the Rare Book Room! The village will be on display from 9-5pm on Friday 10/30 & Monday 11/2.


We've all got those frustrating calls from students who are off campus and can't gain access into the library's databases. They are difficult calls to solve because there is rarely a silver bullet, and they require tenacious troubleshooting.

Here are some tips to deal with this issue.


Can they log into myUSF? If so, proceed down this list. If not, refer them to the ITS Help Desk (x6667).


Have the patron log into their library record by going to this link:
(this is the same as if they navigated to the 'view your library record' button on the library home page)

-> Did it work? If so, starting at the Library homepage, have them navigate to the database they want to enter in the same Internet Browser Window and see if they can get in. It should work.
-> If it didn't work, have them tell you specifically what the error message says and write it down. Sometimes this can shed light on the problem. If you end up passing on the problem to a librarian, give them this error message.


Ask if they recently changed their myUSF password.
We've seen a lag between myUSF syncing with the proxy server that database access requests go through, unfortunately. Tell the patron to try their old password. If it works, they are set until the servers sync, at which point they can try their new password. If that doesn't work...


Verify that their patron record is active and has no holds. To do this, get the patron's first and last name and ask a librarian or someone at the Circulation Desk to look up the patron in Sierra, our patron database. If there is a problem, it will be revealed at this point. If there is not a problem and the record it up to date and active, then...


Advise the patron to clear their cache, cookies, and saved password (if they saved it). It's worth a try although it usually acts more as a placebo. You may have to look up directions online based on their operating system and Internet browser if they don't know how to do it on their own. You can also advise them to try a different browser, which is sort of a similar strategy.


Last option is installing the Virtual Private Network (VPN) software. This software makes their computer act like it is on campus so they won't be prompted to login to the databases. ITS can assist with technical problems doing this, so if the patron has difficulty, advise them to call the Help Desk at (415) 422-6667.


Whether or not you totally solved the problem, ask them if they want someone to follow up with them, and get their name, email address, and phone number. Pass that on to Kelci, Randy, or the librarian with whom you're working that day. If they don't want to have us follow up, at least encourage them to call back and update us if the situation changes.

Thank you very much for helping patrons with these difficult technical difficulties!

Planning for Fall Break

Fall Break is in 2 weeks!

On Monday and Tuesday, October 19 and 20, the library's hours will be 8 am - 6 pm on account of Fall Break.

Let Kelci know if you need to miss work due to Fall Break plans. If your shift falls within a time that library will be closed and you want to pick up hours to make up for it, let Kelci know too.

Whatever you do for Fall Break, I hope it's enjoyable and restful -- we all need a break to get some fresh air now and again.

Seljalandsfoss, Suðurland, Islandia, 2014-08-16, DD 201-203 HDR.JPG
"Seljalandsfoss, Suðurland, Islandia, 2014-08-16, DD 201-203 HDR" by Diego Delso. Licensed under CC BY-SA 4.0 via Wikimedia Commons.


Hello everyone, we have new software on the PCs in the Reference Department computer lab. It's called ArcGIS and it is used to map data.

> It's installed on all 11 PCs in the lab
> If a computer is free, an interested party may sit down and start working. We do not reserve the computers for ArcGIS use
> The X-Arts Lab and the lab in Harney 104 also are loaded with the software
> No library staff person is expected to troubleshoot or offer training on the software. Questions can be directed to Megan Danielson (mjdanielson@usfca.edu) who is the Environmental Science Lab Coordinator.
> Carol Spector (Reference Librarian) brokered this relationship, and is interested in its use in the library, so she can help with basic questions if she is around.
> A training "bootcamp" is in the works for anyone interested in learning the software... details coming later.

Yay maps!

Tracking your hours

Hello everyone, I am writing to clear up some confusion about the form sent to you used to track your work hours. This form is from the Dean's Office and you should fill it out every week.

It will not be emailed to you every week -- it is your responsibility to bring up the form on the last day of the week you work and input your hours. You can either find the original email and fill that out again, or you can follow this link to use the web-based form.

I recommend putting an alert on your Google calendar on your last shift of every week so you'll get a reminder.

For our purposes, we'll consider a week as Sunday - Saturday.
If you work on Sunday, Tuesday, and Thursday, for example, then you would fill our your form on Thursday before you leave your shift, and you would record the hours for those three shifts.

I definitely get that it's redundant. The good news is, it's working! Because everyone's been using the form, the Dean's Office has been able to prevent some overtime from happening.

Thanks and keep up the great work.

Staplers in the printing room

**EDIT 10/5/2015
The staplers have officially been returned to the manufacturer to be replaced. Once we get new ones, they will be deployed to the printing room. Until them, continue locking up/unlocking the manual staplers in the printing room at night and in the morning.

The electric staplers in the printing room have experienced some sort of problem that our ball point pen unjamming trick can't fix. I have temporarily removed them until I hear back from the manufacturer about troubleshooting tips.

We've got a couple old fashion manual staplers back there now, both requiring standard staples. The standard staples are labelled appropriately and hidden behind the closest printer. You can stock them up!

For the students who work the closing shifts Sunday - Thursday, please lock up these staplers as well as the others at the Reference Desk.

For the students who work the opening shifts Monday - Friday, please put these staplers back in the printing room when you unlock them.


Reminder of a few rules...

This semester is going great and you guys are doing great. I am proud we have a great team together this year.

I received word from the Dean's Office to send out a reminder about a few things... so here it goes.

Staff Room Etiquette

- You are welcome to use the staff room when you are working, but it's not a hang out place for you and your buds.
- Wear your "I" tag when using the staff room to identify yourself as a student employee of the library.
- Take responsibility for items you put in the fridge: mark your name on them, and throw them away/take them home when you're done or they go bad.
- Wash, dry, and put away dishes/mugs you use from the cabinet. I know this means using paper towels to dry the dishes, which is kind of a drag, but it's better than leaving dishes out on the counters for days/weeks.
- We don't have staff room cleaning staff: it's a group effort and each one of us is a part of it.

Green "I" Tags

- You are all very good about wearing your green "I" tags... just make sure to take it off if when you're not on shift.
- Like I mentioned above, continue to wear it while using the staff room during your break.
- Each of you has your own tag in your folder, but there are also a couple floaters hanging at the Ref Desk.
- I have more at my desk if we need them.
- Feel free to wash your lanyard! You can throw it in the washing machine.

Thanks everyone :)

New Study Area Designations

Have you noticed the new study area signs throughout the library?

Over the summer we adjusted the noise level designations for some of the spaces in the library, and I updated the graphics and put up new signs.

The biggest change is that the 3rd floor is no longer silent, it's quiet -- we want to get folks using the new silent study area near Reference. Please take a look at the great study zones web page Randy set up to get the full details.

Leave a comment letting me know what you think about the signs, or the changes.

We Need Your Help!

The library has contracted an architecture firm to help us investigate the future of the library's physical space and services. The architecture peeps are conducting focus groups and we need you to share your viewpoints and opinions with them!

Tuesday, September 15, 2015
2-3:30 pm
Gleeson Library seminar room, #209

We will pay you for attending as if you worked a normal shift -- so RSVP to Kelci by Thursday, Sept. 3 if you can attend the focus group.

"Giant Manta AdF" by Arturo de Frias Marques - Own work. Licensed under CC BY-SA 4.0 via Wikimedia Commons - https://commons.wikimedia.org/wiki/File:Giant_Manta_AdF.jpg#/media/File:Giant_Manta_AdF.jpg


USF Logo
Blog for Reference Student Assistants

Latest Month

November 2015



RSS Atom
Powered by LiveJournal.com
Designed by Kenn Wislander